There is a high risk of some recent data loss (you're effectively going back in time, so if we have no record of the file existing at a previous time, you won't get it back) with this method, but it's far, far better than losing all of your files.Ģ) When you call customer support, which you should do as soon as possible, specifically mention that you are infected with cryptolocker. If you stop backing up the files, it's more likely that Carbonite will not have overwritten a 'last known good' backup set.

I work for Carbonite on the operations team, and I can confirm this for most cases - I will also offer these two pieces of advice:ġ) If you are affected by the virus, you should disable or uninstall Carbonite as soon as possible. An employee of Carbonite posted this advice on Reddit. That means if you back up an encrypted copy of a file you care about, you can revert to an earlier version. Pick your password, then click Erase, and the drive is ready to go.If you use a cloud backup service like Carbonite, you can take comfort in knowing the odds are good that your files are versioned.

Give the drive a name, choose an encrypted option under Format (the options are explained here) and choose GUID Partition Map under Scheme. If the encryption option doesn't appear, the drive needs to be wiped and reformatted to be compatible-open the Disk Utility tool in macOS, click View and Show All Devices, then select the relevant external drive and click Erase. You can encrypt external drives with a password from Finder: Just right-click on them and choose Encrypt. You'll also need to specify your preferred way of unlocking the system disk if you ever forget your password, either through iCloud or through a dedicated recovery key. There's a FileVault option there, together with some details about what it does. You can also turn FileVault on (or off) whenever you like by opening the Apple menu and choosing System Settings then Privacy & Security. You'll be asked to enable FileVault when you first set up macOS on a new machine, and it's something we'd recommend.

Can crypto locker mount a hard drive